Help Centre

Support

Manage Your Subscription

Cancel, update your payment method, switch plans, or download invoices — all in one place.

Cancel subscription · Update payment method · Switch plan · Download invoices

How do I cancel my subscription?

Open the Billing Portal above — cancel takes 30 seconds. Your access continues until the end of the current billing period.

How do I request a refund?

Email us at [email protected] within 14 days of purchase. Refunds are processed through Stripe and typically appear within 5–10 business days.

What appears on my bank statement?

Your charge will appear as LINK.COM* MAXAURALAB.COM — this is normal. Payments are processed by Stripe on behalf of MaxAura AI.

Can I switch between plans?

Yes — open the Billing Portal above to upgrade or downgrade. Changes take effect at the next billing cycle.

For anything not covered by the billing portal — product questions, refund requests, or anything else.

Email Support

We respond within 1 business day (Mon–Fri, CET).

Browse answers to frequently asked questions about AI analysis accuracy, photo privacy, skin tone compatibility, and more on our FAQ page.

Response time: We aim to reply within 1 business day (Mon–Fri, CET). MaxAura AI is operated by Shirish Kadam, Valencia, Spain.